Real engineers, 24/7 support.The people who built it answer the phone.
Infraclusters provides 24/7 support by ticket and phone, every day of the year. The engineers who designed and built your cluster are the same people who monitor it, patch it and keep it running.
Support from the people who built it.No script, no handoff chain.
When you contact Infraclusters support, you reach engineers who know your rack elevation, your node roles and your network design, because they created them. You do not have to explain your environment from the beginning.
Our team is based in the U.S. and has decades of experience designing and operating mission-critical infrastructure. Because we also own the data centers, the same team covers the facility, the network and your cluster. There is no finger-pointing between vendors when something needs fixing.
What we handle.Day-to-day operations, covered.
Monitoring
24/7/365 monitoring of your cluster, with U.S.-based engineers on call to act on what it finds.
Patching
We patch your cluster, whether it runs Proxmox VE with Ceph, VMware vSAN or Hyper-V with Storage Spaces Direct.
Hardware replacement
When a disk or node fails, we replace the hardware. Ceph rebuilds data copies on its own while we work.
Out-of-band access
Remote console and power control over a separate management network let engineers work on your nodes at any hour.
Two ways to reach us.Ticket or phone, any hour.
Open a ticket when you want a written record, or call when you need to talk it through. Both are staffed 24/7/365 by U.S.-based engineers, and both reach the same team that runs your facility, network and cluster.
Support is not only for outages. Call us when you want to add a node, plan a VMware exit, connect to a public cloud or check whether your cluster has room for a new workload. The engineers who sized your rack can tell you what fits.
- 24/7/365 by ticket and phone
- U.S.-based engineers on call
- One team for facility, network and cluster
- Help with migrations and new nodes, not just outages
Questions, answered.
Who answers when I call?
U.S.-based engineers from the team that designed and built your cluster.
What does ongoing operation include?
24/7/365 monitoring, patching, hardware replacement and U.S.-based engineers on call.
Can you manage my public cloud accounts too?
Yes. We can manage your AWS, Azure or Google Cloud accounts alongside your cluster, or work alongside your cloud team.
Keep exploring.
Talk to the engineers who will build it.
Tell us what you run today and where you’re headed. We’ll come back with a design and a fixed monthly price.